Fairpay

SecurityNotice

Fintlix Elektronik Para ve Ödeme Hizmetleri A.Ş. ("Fairpay") follows the latest security measures and applies effective security solutions to ensure the security of the transactions you carry out and your personal information through its website and mobile application.

1. Service and Information Principles

  • When providing its services, our Company informs customers in a clear, understandable and accessible manner about the nature, scope and conditions of the service offered, the fee/amount information, the potential risks and the user's obligations.
  • Our notifications are made via email, short message (SMS), website and mobile application. You should be cautious about — and disregard — requests and notifications that come from outside these communication channels.

2. Protection of Your Personal and Identity Information

  • Personal data processed by our Company is stored only for the purposes and periods stipulated in the relevant legislation, and at the end of that period it is securely deleted, anonymised or destroyed. Your personal data is processed in accordance with Law No. 6698 on the Protection of Personal Data and Law No. 6493 on Payment and Securities Settlement Systems.
  • Our Company never asks you to enter your Turkish ID number, mobile number, mobile-phone make/model information or similar personal and special-category data. If you are asked to enter your personal information on any site on behalf of our Company, do not act on it. If you encounter such a situation, please contact us as soon as possible on our telephone line 0216 994 0 994.
  • Do not trust emails, SMS messages or phone calls that reach you in our Company's name but do not use a fairpay.com.tr address. If you encounter such situations, please contact us as soon as possible on our telephone line 0216 994 0 994.
  • As users, you should never share your passwords, user ID or authentication information with third parties and should not allow them to be used by others. Always keep your personal and transaction information confidential.

3. Account Access and Password Security

  • Do not create your password from easily guessable personal information (date of birth, phone number, consecutive numbers, etc.) and do not use your password in more than one place. Do not share your account password with anyone.
  • For your account security, it is important not to leave your device without securely ending your session.
  • If you receive any redirection or a link or password-change request via SMS or email, perform this action only through our official website or application. Otherwise, your identity or transaction security will be at risk.
  • You should not use insecure wireless networks and should not carry out transactions over networks belonging to publicly shared places such as internet cafés, airports, hotels and dormitories.

4. Fraud, Fake Notifications and Suspicious Transactions

  • If you think you have been defrauded and/or that your information has been compromised, please contact us as soon as possible on our telephone line 0216 994 0 994.
  • The reference number, amount, recipient details and other transaction details relating to money-transfer transactions are confidential and must not be shared with third parties.
  • If you are asked to pay tax, commission, an advance payment or money under any other name on grounds such as a prize, lottery, inheritance, job offer or similar, you should consider that these requests may constitute fraud. If you suspect such fraud, please contact us as soon as possible on our telephone line 0216 994 0 994.
  • If people identifying themselves as police officers, prosecutors, public officials or Fairpay employees ask you for money over the phone, never trust them; in such a case, apply to the nearest police unit.
  • If you are asked to pay for a product advertised online, an item up for auction or a virtual service, but the product or service does not actually exist, you should bear in mind that such requests may constitute fraud and should not act on them.
  • If a cheque showing an amount higher than the agreed sum is presented in return for a service or product and you are asked to transfer money under the name of refunding or collecting the excess, you should bear in mind that the cheque presented may be fake. In such a case, do not act on the request and contact us as soon as possible on our telephone line 0216 994 0 994.

5. Transaction Monitoring and Responsibility

  • Check your account activity regularly. If you notice a transaction carried out without your knowledge, please contact us as soon as possible on our telephone line 0216 994 0 994.
  • Transferring your membership, user account or the relevant service, or allowing it to be used by someone else, is prohibited; any damages and legal liability that may arise in such cases will belong to you.

6. Technical Measures

  • Our Company addresses information security within the framework of the fundamental principles of confidentiality, integrity and availability, and carries out technical and administrative measures in line with international standards and legal regulations.
  • The devices, software, applications and network infrastructure used must be updated regularly, and users must fulfil their responsibilities in this area.
  • The user is responsible for ensuring the security of the devices used to access the services. Utmost care should be taken not to access the system from devices that are not secured or whose source is unknown. Users should not install any software from unknown or untrusted sources on devices such as smartphones, personal computers or tablets, and should not use links sent via SMS, email or similar means whose source has not been verified.
  • Our Company operates in compliance with the PCI DSS (Payment Card Industry Data Security Standard) in order to ensure the security of payment-card data. Our systems are independently audited at regular intervals and our security level is continuously updated.
  • Fairpay has established an appropriate Information Security Management System to ensure information security. Within this scope, our data assets are protected in line with the principles of confidentiality, integrity and availability. Our information-security policy is reviewed and updated regularly with the commitment of senior management. All our employees are subject to information-security awareness training.
  • Our Company has an incident-response plan to prevent security incidents and minimise their impact. In the event of a possible data breach, the relevant users and regulatory authorities (e.g. the CBRT and the Personal Data Protection Authority) are informed within 72 hours at the latest. Post-incident analysis is carried out and improvement steps are implemented to prevent recurrence.
  • We have business-continuity and disaster-recovery plans to ensure the uninterrupted operation of critical systems and services. These plans are tested regularly, updated with scenario-based drills and kept ready to be activated in emergencies.

7. Use of the Service, Information and Customer Rights

  • In all transactions you carry out through the Fairpay website and mobile application, you must act in accordance with the provisions of the contract, the applicable legislation, public morality and the principles of honesty and good faith. In this context, you accept, declare and undertake that you will provide the information requested in order to benefit from the services accurately, completely and in an up-to-date manner, and that otherwise any legal and financial liability that may arise will belong to you.
  • In the event that you breach the obligations or notifications stated above, all legal, criminal and financial liability that may arise from this situation belongs entirely to you. Furthermore, depending on the nature of the breach, Fairpay reserves the right to partially or completely block the user's access to the website and mobile application and, if deemed necessary, has the authority to take any legal action.
  • If the available information channels are insufficient due to technical reasons arising from the digital platforms on which our services are offered or from the devices you use to access the service, you can obtain the necessary information by contacting us on our telephone line 0216 994 0 994.
  • If you encounter any suspicious situation, please contact us on our telephone line 0216 994 0 994.